Which conditions apply
Purchases follow the refund and cancellation policy of MarrakechLocal LLC, shown on marrakechlocal.com before you pay. In short:
- Before your ticket is sent, you can cancel at no cost and receive a full refund.
- Once your ticket has been sent, the booking is generally non-refundable.
- You still receive a full refund if the monument was closed on your planned date, the ticket was not valid, it was not delivered before your visit, or a booking error could not be corrected.
- Refunds go to the original payment method; your bank usually takes 3–10 working days.
To be confirmed: Confirm that this policy applies unchanged to Kasbah of Chefchaouen tickets once the booking page is live.
How we can help
Email support@marrakechlocal.com or message us on WhatsApp with your booking reference. We aim to reply within 24 hours and to decide refund requests within 14 days.
If the monument is closed
If the monument is closed on your planned date, contact us, if possible with a photo of the closure notice: a closure on your date gives you a full refund.